The BST Experience

Our Philosophy

Travel is more than
getting from A to B

At Beth Smith Travel, we believe that how you travel shapes the outcome of your trip — whether that's a critical business meeting, a company milestone celebration, or a personal adventure. The details matter, the moments matter, and the people you trust with your journey matter.

The BST Experience is our commitment to providing not just logistics, but genuine partnership. We take the time to understand what success looks like for you, and we build every itinerary and program around that vision.

When you work with us, you're not filling out a form and crossing your fingers. You're partnering with a team that cares about your experience as much as you do — and has the expertise to deliver on that promise.

98% Client Retention Rate

Our Promise

The BST Promise to you

These are not aspirational statements. They are the standards we hold ourselves to — every day, on every trip, for every client.

🎧

We Listen First

Every engagement starts with a conversation — not a quote. We invest time in understanding your goals, your preferences, and your constraints before we propose a single solution.

⚡

We Act Proactively

We monitor your travel in real time and act ahead of problems — not after they've disrupted your plans. Our team works around the clock so you don't have to worry about what happens if something goes wrong.

🤝

We Stay Accountable

We stand behind every booking, every plan, every promise. If something doesn't go right, we own it and we fix it — because your trust is the foundation of everything we do.

Our Process

How the BST
Experience works

Our process is designed to be thorough on our end and effortless on yours. From the first conversation to the final invoice, we manage everything — keeping you informed without overwhelming you with details.

01

Discovery

We begin with a conversation to understand your goals, travel patterns, preferences, and expectations. This forms the foundation of everything we build together.

02

Strategy & Planning

Our team designs a customized travel program or itinerary tailored specifically to your needs — leveraging our supplier relationships to deliver maximum value.

03

Execution

We handle every booking, every confirmation, every detail — and proactively monitor your travel so that problems are resolved before they reach you.

04

On-Trip Support

Our team is available 24/7 throughout your travel — ready to assist with anything from a missed connection to a last-minute change of plans.

05

Review & Improve

After every trip or event, we debrief and apply learnings to make the next experience even better. Continuous improvement is part of who we are.

In Their Words

What clients experience
when they work with us

"The BST team doesn't just book travel — they anticipate problems, offer solutions, and consistently deliver beyond expectations. It's a true partnership."

— Karen P., Global HR Director

"Our annual conference used to be a logistical nightmare. BST stepped in and turned it into a seamless, polished event that our team and clients still talk about."

— Michael T., VP Marketing

"I've never felt more taken care of on a trip. Every detail was handled — from the moment I landed to the moment I got home. This is what travel should feel like."

— Renée L., Leisure Client

"I cannot imagine managing our company's travel without Beth Smith Travel. They've saved us time, money, and countless headaches. They are truly indispensable."

— Daniel W., CFO · Mid-Market Technology Company

"Our incentive trip to Tuscany was flawlessly executed. The team handled every preference, every dietary request, every transfer. Our top performers have never felt more valued."

— Alicia M., Director of Sales Operations

Travel is more thangetting from A to B